FAQ

Why don’t I see a create button for automations, workflows, notes, or secrets?

There isn’t one — that’s by design. These resources are created by asking Ronja in an exploration (“Schedule a daily revenue summary every morning at 9 AM”). The pages you see in the app are for viewing and managing what Ronja built. See The resource types.

Why can’t my teammate run analyses?

They most likely have the User Read-Only role — the default for new invitees. Read-only members can view shared content but can’t start explorations or create anything. An Admin can upgrade their role under Users & Access. See the roles capability matrix.

Where did my exploration go?

Brand-new explorations don’t appear in the sidebar until they have a title, which Ronja writes automatically from your first message. The sidebar also only lists your 50 most recent explorations — use the magnifier on the Explorations section header to search all of your explorations.

Who can see my private feature?

Only you. A private feature is invisible to everyone else until you hand it over to a workspace or the organization and an admin approves. (Admins retain governance powers, and can open members’ explorations for support.) See Scopes and sharing.

I promoted a feature to Organization scope — why can’t anyone see it?

Organization scope makes a feature available, not automatically visible. An admin still has to attach it to workspaces on the Features × workspaces matrix (Shared features page) — or a workspace needs “Share all features” turned on. See the scopes reference.

Why can’t I pick the AI model or effort in chat?

The model/effort picker is an admin-granted capability, and it only appears when your organization’s credit wallet has been funded. It’s also hidden for everyone while a spend downshift is active. Ask an admin — the setting lives in the Control Center. See Govern AI spend.

Why was my prompt refused with a message about credits?

Three different gates can refuse a prompt: your personal monthly allocation is used up (“You have reached your monthly credit allocation…”), your account was blocked by an admin, or the organization’s wallet is empty (“Your organization has used all its available credits. Contact Ronja to add more.”). The message tells you which — contact your admin, or for an empty wallet, your Super Admin can buy credits. See Credits and AI spend.

Why don’t I see the Build option on the start screen?

Build mode is gated per role and per person in the Control Center’s Build access tab. If it’s off for you, the Build segment simply isn’t offered — ask an admin to enable it. See Standard, Deep analysis, and Build.

Can I change an exploration’s mode after it starts?

No — the mode is fixed once the first message is sent. The one exception: Ronja herself can request to enter Build mode mid-conversation, which you approve in chat (and it’s one-way for the session). To use a different mode, start a new exploration or fork a tangent in the mode you want.

I deleted something by accident — can I get it back?

Almost certainly. Deleted items go to the Trash for 30 days, where an admin can restore them. See Restore from trash.

Why can’t I edit a note or the Knowledge page directly?

Notes are written and edited through chat — ask Ronja to change them. Organization Knowledge is the same idea, deliberately: “tell, don’t edit”. An admin clicks Curate in chat and tells Ronja what’s wrong; Ronja updates the knowledge and keeps it organized. See How Ronja learns.

Why did my table edit not go live?

Edits to shared tables become a personal draft first. The live table keeps serving everyone until a Data Admin reviews and commits your draft — the banner shows “Draft pending review”. See Versions, drafts, and approvals.

Why isn’t Ronja answering in our Slack channel?

First, the channel has to be bridged — no channel is connected automatically. Add Ronja with /invite @Ronja or Add bridge on the Bridges page (if Admin-only connections is on, a Ronja admin has to do it). Once it’s bridged, check three things: the channel’s trigger setting (by default Ronja only answers when @-mentioned), whether your Slack account is linked (Ronja auto-links by email on your first message — “You don’t have a Ronja account yet” means you need an account first), and the bridge’s status on the Bridges page (a disconnected or reauthorization-needed bridge stops replying). See Use Ronja in Slack and Teams and Troubleshooting.

Why does my uploaded file show a “truncated” badge?

Text files can be up to 5 MB, but only roughly the first 50 KB is passed to Ronja to fit her context budget. For big files, upload data as CSV/Excel instead — data files become tables and aren’t truncated.

What’s the difference between the Usage page and the Billing page?

Usage shows where credits went; Billing is the Super-Admin page where credits are bought. Full answer: What’s the difference?

Why can’t I approve my own request?

That’s a deliberate guardrail. You can never approve your own proposal, and your organization may also disallow self-approval as a policy (set on the Governance page) — in which case a different admin reviews anything you authored. See Propose and review changes.

Why did my automation stop running?

The most common causes: it was paused (the on/off toggle — deleting its workspace also pauses it), its run cap was reached (webhook and table triggers have daily caps), or the organization’s credits ran out (an empty wallet blocks automation runs too). Open the automation’s run history to see what happened. See Troubleshooting.

How many favorites can I pin?

Ten per type. Adding an eleventh shows “Max 10 favorites — unfavorite one to add another.”