Get Infracom call analytics in plain language. Connect Infracom to Ronja in four steps. Once connected, Ronja maps your call detail records, queue statistics, and agent activity into a governed analytics layer. Then anyone can ask call-center and customer-activity questions and get answers traced back to the underlying records. No exports, no spreadsheets, no data engineering.
How to analyze Infracom data with Ronja
The full setup takes most teams under ten minutes. No middleware, no CSV exports, no IT ticket required.
Step 1: Connect Infracom to Ronja
Just ask Ronja to connect to Infracom. Ronja surfaces a secure form for your Infracom company name, username, and password. No redirect to a vendor consent screen. Ronja exchanges your credentials directly with Infracom for a Bearer token (24-hour lifetime) and stores the refresh token for ongoing access. Optional 2FA is supported. Ronja then analyzes your call data and saves the integration for future analysis.
Step 2: Let Ronja map your call data
Ronja's agents map your call detail records, queue-specific CDRs, queue statistics, agent activity, and call recording metadata into structured tables. Historical data flows via REST queries (up to about 30,000 call records per query). Live queue state streams via WebSocket so dashboards stay current. AI call transcripts are mapped as text alongside the call metadata.
Step 3: Ask your first question in plain language
With your data mapped, ask anything. "What's our average wait time by queue this week, and how does it compare to our 20-second SLA?" "Which agents have the highest call abandonment rate this month?" Ronja runs the query against the mapped tables and shows exactly which Infracom records the answer came from. Every number traces to source.
Step 4: Combine Infracom with the rest of your stack
Infracom alone gives you call analytics. Combined with HubSpot CRM, Salesforce, or your support ticketing data, it's transformative. Ronja unifies all your sources into a single governed layer, so you can finally answer questions like "which customers called us most before churning" or "how does call volume correlate with deal stage" in a single query.
Just ask
Questions you can answer with Infracom data
Ask in plain language. Get answers traced to source. No analysts, no dashboards, no waiting.
What Infracom data Ronja maps
When you connect Infracom, Ronja's agents map the following data into its governed analytics layer:
- Call detail records (CDRs): individual call duration, direction, timestamps
- Queue CDRs: per-queue wait time, answer time, abandonment
- Queue statistics: aggregate queue performance, calls per queue, answer rates, SLA
- Agent and user status: presence, availability, login and logout events
- Call recording metadata (recording references, not audio files)
- AI call transcripts: transcription data alongside call metadata
- Real-time queue events: live state via WebSocket for dashboards
Key takeaways
- The Infracom connector is available now for all Ronja customers
- Setup takes most teams under ten minutes, with no code or middleware
- Ronja maps your call data automatically. No schema definition needed
- Live queue state streams via WebSocket, historical data via REST
- Combines with HubSpot, Salesforce, and 100+ other sources for cross-system customer analytics
- All answers trace back to the underlying Infracom records
Frequently asked questions
How long does it take to connect Infracom to Ronja?
Before you start: have your Infracom company name, an Infracom username with API permissions, and the matching password ready (plus your 2FA factor if enabled). Most customers then complete the connection in under 10 minutes. Ronja exchanges your credentials directly for a Bearer token and starts mapping call data immediately.
How is Infracom's authentication different from cloud apps like HubSpot?
Infracom uses OAuth 2.0 Password Grant, which means credentials are exchanged directly without a vendor consent screen redirect. You enter your Infracom login in Ronja's secure form once. Ronja stores the resulting Bearer token (24-hour lifetime) and refresh token for ongoing access.
What Infracom data does Ronja have access to?
Call detail records (CDRs), queue-specific CDRs with wait and answer times, aggregate queue statistics, agent and user status events, call recording metadata, AI call transcripts, and real-time queue state via WebSocket. Recordings themselves are not pulled, only their metadata.
Can I combine Infracom data with HubSpot, Salesforce, or support tools?
Yes. Combining call data with CRM is one of the most valuable Infracom use cases. You can ask cross-system questions like "which customers called sales most before signing" or "how does call volume correlate with deal stage" and get a unified answer with every number traced to source.
Does Ronja modify any data in Infracom?
No. The connector reads call data into Ronja's own governed analytics layer. Your Infracom records remain unchanged.
How much does the Infracom connector cost?
The Infracom connector is available to all Ronja customers. See the pricing page for plan details.