Customer Success
Are you finding out about churn after it happens?
Get proactive visibility into customer health, engagement, and retention risk. Ronja surfaces the signals your CS team needs, before it's too late.
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Sound familiar?
Customer success teams are expected to prevent churn and drive expansion, but most don't have visibility into what's actually happening across accounts.
Blind spots on account health
You have product usage in one tool, support tickets in another, and NPS scores in a third. No unified view of customer health.
Churn you didn't see coming
By the time a customer raises a red flag, the damage is done. Without early signals, CS is always reactive.
Manual account reviews
CSMs spend hours pulling data for QBRs and health checks instead of talking to customers.
From reacting to predicting
Ronja's AI agents unify product usage, support, billing, and CRM data, surfacing health signals and expansion opportunities so CS teams can act proactively.
- Unified customer health view across product, support, billing, and CRM
- No dashboard building, no analyst requests, no data silos
- Early warning signals for churn risk and disengagement
- Ideal for QBRs, renewal prep, and expansion plays
- Full data traceability. See exactly where every health score comes from
How Ronja works
Every source connected. Automatically.
Salesforce, HubSpot, your ERP, billing tools, support platforms. Ronja connects to 100+ sources and keeps the data flowing. One unified view, always up to date.
Ask the questions that actually matter.
Ronja joins data across all your systems automatically. Ask anything, in plain language, and get answers traced to source.
Your data has structure. Memos give it meaning.
Memos store your health score logic, churn definitions, and escalation rules. Define it once and agents apply the right context to every question, automatically.
What Ronja does for CS teams
Customer Health Scoring
Combine product usage, support activity, billing status, and engagement signals into a unified health view. Agents keep scores current. No manual updates.
Churn Risk Detection
Surface accounts showing signs of disengagement before they churn. Agents flag declining usage, open support issues, and missed check-ins automatically.
Expansion Signals
Identify accounts that are ready for upsell: growing usage, adding seats, or hitting feature limits. Data-driven expansion, not guesswork.
QBR & Renewal Prep
Generate account summaries with usage trends, support history, and ROI metrics automatically. Walk into every QBR prepared.
Just ask
The questions that used to take a data team
Ask in plain language. Get answers traced to source. No analysts, no dashboards, no waiting.
Every answer in Ronja is traceable to source. No hallucinations, no black boxes. Real code, auditable and reproducible.
How Ronja compares
Not another CS tool with partial data
| Ronja | CS platforms & manual tracking | |
|---|---|---|
| Time to first insight | Minutes | Weeks of implementation |
| Who does the work | Agents | CS ops or analysts |
| When sources change | Adapts automatically | Health scores go stale |
| Reporting | Always up to date | Point-in-time snapshots, always outdated |
| Accuracy | Traceable to source | Only as good as the data fed in |